TasVillas Group is committed to offering our clients expert consultation and services in conjunction with respecting the collection and use of your personal Information. This policy outlines our commitment to providing safe and secure management of your personal Information provided to our company.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Third Party Affiliates: For the purposes of this policy, “affiliated third party” refers to your nominated booking agent, authorised and legitimate online deals and any other agency to which TasVillas Group operates with. We do not guarantee website links or policies of affiliated third parties.
What is Personal Information and why do we collect it?
Personal Information is information that identifies an individual. Examples of Personal Information we collect may include: names, addresses, email addresses, phone numbers, ages, payment information (credit card and/or bank details), cookies and usage data.
This Personal Information is obtained in many ways including correspondence by telephone, email, via our website www.tasvillas.com, from cookies and from affiliated third party agencies.
We collect your Personal Information for the primary purpose of providing our services to you, providing essential information to our properties and affiliated third parties, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your personal information only from you or from an affiliated third party. However, in some circumstances we may be provided with information by additional third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and use this information as directly relates to the purpose for which it was obtained.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to secure, destroy or permanently de-identify your Personal Information. Personal Information is or will be stored in secured reservation files, which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. TasVillas Group will not charge any fee for the access of your personal information. In order to protect your Personal Information, we will require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
We will take reasonable steps to ensure your Personal Information is accurate, complete and up-to-date. If you find that the information we have is inaccurate, please advise us as soon as possible so that we can update our records and ensure we can continue to provide quality services to you.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
TasVillas Group may process your Personal Data because:
• You have given us permission to do so
• To aid in your reservation process and handling with the TasVillas Group
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TasVillas Group aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us in writing.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you.
• You have the right to have your information rectified if that information is inaccurate or incomplete.
• You have the right to object to our processing of your Personal Data.
• You have the right to request that we restrict the processing of your personal information.
• You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
• You have the right to withdraw your consent at any time where TasVillas Group relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
The payment processors we work with are for our:
• Online booking system
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
TasVillas Group do not knowingly provide services or products solely to anyone under the age of 18 (“Children”). Children may be included in our services under the responsibility of an authorised parent or guardian.
We do not knowingly collect personally identifiable information from anyone under the age of 18, with the exception of names and ages that are provided by an authorised parent or guardian for the primary purpose for which they are obtained.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
This Policy may change from time to time and is available on our website.
PO Box 437
Kings Meadows TAS 7249
+ 61 3 6344 3222