TasVillas Group Privacy Policy

TasVillas Group is committed to offering our clients expert consultation and services in conjunction with respecting the collection and use of your personal Information. This policy outlines our commitment to providing safe and secure management of your personal Information provided to our company.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Third Party Affiliates: For the purposes of this policy, “affiliated third party” refers to your nominated booking agent, authorised and legitimate online deals and any other agency to which TasVillas Group operates with. We do not guarantee website links or policies of affiliated third parties.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information we collect may include: names, addresses, email addresses, phone numbers, ages, payment information (credit card and/or bank details), cookies and usage data.

This Personal Information is obtained in many ways including correspondence by telephone, email, via our website www.tasvillas.com, from cookies and from affiliated third party agencies.

We collect your Personal Information for the primary purpose of providing our services to you, providing essential information to our properties and affiliated third parties, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you or from an affiliated third party. However, in some circumstances we may be provided with information by additional third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party and use this information as directly relates to the purpose for which it was obtained.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to secure, destroy or permanently de-identify your Personal Information. Personal Information is or will be stored in secured reservation files, which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. TasVillas Group will not charge any fee for the access of your personal information. In order to protect your Personal Information, we will require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We will take reasonable steps to ensure your Personal Information is accurate, complete and up-to-date. If you find that the information we have is inaccurate, please advise us as soon as possible so that we can update our records and ensure we can continue to provide quality services to you.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

TasVillas Group may process your Personal Data because:
• You have given us permission to do so
• To aid in your reservation process and handling with the TasVillas Group
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TasVillas Group aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us in writing.

In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you.
• You have the right to have your information rectified if that information is inaccurate or incomplete.
• You have the right to object to our processing of your Personal Data.
• You have the right to request that we restrict the processing of your personal information.
• You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
• You have the right to withdraw your consent at any time where TasVillas Group relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on our service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.

TasVillas Group provides paid products and services and uses legitimate and authorised third-party services for payment processing (e.g. payment processors). Collection and use of your Personal Information provided directly to our third-party payment processors is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are for our:

• Online booking system

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

TasVillas Group do not knowingly provide services or products solely to anyone under the age of 18 (“Children”). Children may be included in our services under the responsibility of an authorised parent or guardian.

We do not knowingly collect personally identifiable information from anyone under the age of 18, with the exception of names and ages that are provided by an authorised parent or guardian for the primary purpose for which they are obtained.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:

TasVillas Group
PO Box 437
Kings Meadows TAS 7249
[email protected]
+ 61 3 6344 3222